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FAQs

How do I see Prices?

www.kaashusa.com is a Wholesale Company. To Protect our Retailers, All Customers must first register to be able to view prices. This is to ensure that your customers do not find the cost price of your products.

Do you have a Physical Showroom?

Kaash USA is located at 125 E 12th St, Los Angeles, CA 90015.

Our Business Hours Are: Monday – Friday ( 9:30am – 5:30pm) PST, Los Angeles, CA

Saturday – ( 9:30am – 3:30pm) PST, Los Angeles, CA

Sunday – CLOSED

How do I place an order?

You can place order directly on our website www.kaashusa.com

The is the best way to avoid any confusion as we offer more than 10000 products and multiple variations in many many products. However, we are also available To serve any of your order needs by Phone call to one of our Representatives or by Message and Phone in WhatsApp. We can also do Video Call But it will depend on Schedule and Availability of our Employees. Please Call before to confirm time for Video Call

Kaash USA 1 –  213-342-7495

Kaash USA 2 –  213-800-4355

Kaash USA 3 –  213-800-3645

Kaash USA 4 –  213-745-2009

Kaash USA 5 –  213-949-5037

Representative Availability will vary by Number of Orders and Calls. Best Way to ensure correct order and fast shipping is online at www.kaashusa.com

Can I call to speak to a Sales Representative?

Yes, you are always welcome to talk to us and place orders by phone too.

You can reach us by phone or WhatsApp at any of these Numbers

Kaash USA 1 –  213-342-7495

Kaash USA 2 –  213-800-4355

Kaash USA 3 –  213-800-3645

Kaash USA 4 –  213-745-2009

Kaash USA 5 –  213-949-5037

What are your business hours?

Monday – Friday ( 9:30am – 5:30pm) PST, Los Angeles, CA

Saturday – ( 9:30am – 3:30pm) PST, Los Angeles, CA

Sunday – CLOSED

What is the order minimum?

The minimum purchase order is $ 100 on www.kaashusa.com. The minimum order for Physical Showroom is $ 150.  This applies to all Customer New Or Existing.

How long will it take Kaash USA Jewelry to ship my order?

Once your order has been submitted and Payments has been Processed, Our Associates will work to have it prepared within 1 business day

All Order received before 12 P.M. PST Los Angeles, CA are shipped same Business Day ( For Orders Received Monday To Friday ) and on Saturdays and Holidays are Shipped the next business Day.

Do you Offer Free Shipping?

Yes, we do offer free shipping in USA on all orders over $ 150 ( All Of USA ). Less Than $ 150 order has a flat shipping rate of $ 10

All order in Continental USA are shipped by FedEx 2 Day, FedEx 3 Day, FedEx Ground Or UPS Ground. For order for Alaska And Hawaii and Puerto Rico, orders will be shipped by USPS.

International order are shipped by DHL and price is quoted at the checkout process. Customer will be responsible for any Custom Duties or Fees Charged by their countries.

How long will it take to get  my order?

All Order received before 12 P.M. PST Los Angeles, CA are shipped same Business Day ( Orders Received Monday To Friday ) and on Saturdays and Holidays are Shipped the next business Day.

For Example of order Delivery In Continental USA For FedEx 2 Day

Order before 12 P.M. On Monday – FedEx Guaranteed Delivery Wednesday

Order before 12 P.M. On Tuesday – FedEx Guaranteed Delivery Thursday

Order before 12 P.M. On Wednesday – FedEx Guaranteed Delivery Friday

Order before 12 P.M. On Thursday – FedEx Guaranteed Delivery Saturday In Some Area. Other Areas Will Be                                                          the Following Monday

Order before 12 P.M. On Friday – FedEx Guaranteed Delivery Tuesday

Order before 12 P.M. On Saturday – FedEx Guaranteed Delivery Wednesday

Orders Received after 12 P.M. will get Shipped On next Business Day

Some orders Might be Shipped By Ground depending on huge Bangles or Display Order and also weight and size of the box.

There Maybe slight delays of 1 To 2 Business days from Shipping Carriers ( FedEx, UPS, USPS, DHL And Others ) depending on situations beyond our control. Please keep enough time to order and re-order to ensure timely delivery.

Please Note all Times are Quoted In Business Days And Do Not Reflect Holidays

Please See Map For Shipping Time For Ground In Continental USA

UPS

Ups

FEDEX

Fedex

Which methods of payment you accept?
  1. Credit Card
  2. Wire Transfers

WE DO NOT ACCEPT COD PAYMENTS

Which shipping companies do you use?

We use the most trusted shipping companies like  UPS, FedEx, DHL And USPS

May I return or exchange unsold products ?

We do not accept returns or exchanges. All Sales are final, no Refunds are issued under any circumstance for any dispute.

Do you offer Any Guarantee Or Warranty products ?

Our products are made with best Materials available and by very experienced companies. We offer a very competitive pricing and thus are unable to offer any Guarantee Or Warranty.

WE DO NOT OFFER ANY GURANTEE OR WARRANTY

Will the products Tarnish or Change Color ?

Our products are made with best Materials available and supplied by very experienced companies. However, every person has a different way to Use the product’s and every person has a different PH Sweat level. Product life will depend on its care and many environmental factors such as Humidity, Heat, Sweat, Etc

We have been selling products for over 10 years with less than 0.1% complaints on the quality or color or life of the products

Will I receive 100% of my requested merchandise?

We always strive to fill 100% of every order that we receive. However, because we deal in a great variety and quantity of designs and models, there will be occasions when we will be unable to fill an entire order. Our Associates works very hard so we can at least provide between 70% and 80% of any order in the best possible way

How often do you get new models or product designs?

We have new products every single day and you will be subscribed to our Daily WhatsApp Product Updates once you Start Buying From us

What Discounts do you give for buying in large volume?

Kaash USA Works on very competitive pricing and Large Volume. However, to appreciate all Customer, we offer 5 % off on orders over $ 1000 and 10 % off on orders over $ 5000

 Can I obtain a Refund or Cancel an order after it is confirmed?

Kaash USA will ship all confirmed orders. We do not issue any refunds.

How does Shipping to Mexico work?

Kaash USA offers FREE SHIPPING To Mexico on Orders over $ 500. Please Note It may Take up to 3 weeks for the goods to reach destination as goods are shipped by 3rd Party Courier to Mexico and later shipped by Local FedEx In Mexico. It might take about 2 Weeks to Obtain tracking number If it is requested.

Why was I Charged a Higher Amount And My Invoice Is Lower Amount ?

Due to the extensive nature of Orders And Over 10,000 Item Selection and Variations, There might be instances that your order is only 70 % to 80% Fulfilled and we had to Cancel Other items. It happens only sometimes but it does happen. In these Instances, If you paid by PayPal, Your refund is initiated through PayPal in 1 Business Day. If you have paid By Credit Card, It is only a temporary Authorization and Only Final Amount gets charged to your order.

For example, you paid $ 150 and your invoice is only $ 120. If it was paid by PayPal, $ 30 would be refunded in 1 Business Day. If you paid $ 150 with Credit Card, It was just a temporary Authorization and final amount charged by your bank would be $ 120

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Welcome to Kaash USA
Welcome to KAASH